General warranty conditions

GENERAL WARRANTY TERMS AND CONDITIONS

Mandatory Warranty:

Pursuant to Government Decree No. 151/2003 (IX.22.) on mandatory warranty for certain durable consumer goods, Cool4U Automotive Kft. – hereinafter referred to as the Supplier – provides the mandatory warranty prescribed by the Decree, depending on the applicable value threshold.

The warranty obligation applies to new durable consumer goods listed in Annex 1 to IM Decree No. 10/2024 (VI.28), provided that their sales price reaches HUF 10,000. Detailed information on warranty rights is available at the following link: https://autoklima-webshop.hu/dokumentumok/

Voluntary Warranty:

Cool4U Automotive Kft. – the Supplier – provides a warranty, in addition to its statutory warranty obligations, for all equipment distributed by it with a purchase price exceeding HUF 10,000. The list of products covered by this warranty is set out in Annex No. 1.

The warranty period for products falling under Annex 1 is 12 months. If the Manufacturer provides warranty terms that are more favourable than the above, the rights vested in the Supplier under such warranty shall be transferred to the Buyer.

The warranty obligation shall not affect the Buyer’s rights arising from statutory provisions, including in particular the Buyer’s rights relating to warranty for defects, product warranty, and claims for damages.

THE BUYER’S RIGHTS BASED ON WARRANTY AND STATUTORY GUARANTEE

The Buyer shall be entitled to the rights specified in Chapter XXIV of Act V of 2013 on the Civil Code, Government Decree No. 151/2003 (IX.22.), and NGM Decree No. 19/2014 (IV.29.):

1. The Buyer may:

a) request repair or replacement, unless fulfilling the selected warranty claim is impossible, or unless it would result in disproportionate additional costs for the obligor;

b) if the Buyer is not entitled to either repair or replacement, or if the obligor has not undertaken to carry out the repair or replacement, or is unable to fulfil such obligation under the conditions set out in Section 2), the Buyer may request an appropriate price reduction or may withdraw from the contract. Withdrawal shall not be permitted on the grounds of a minor defect;

c) if, due to a defect in the product, the Buyer asserts a replacement claim within 3 working days from the date of purchase or commissioning, the distributor may not invoke disproportionate additional costs, but shall be obliged to replace the product, taking into account the grounds for exclusion from the enforcement of warranty claims.

2. Repair or replacement shall be carried out within an appropriate time limit and without causing significant inconvenience to the Buyer. The obligor shall endeavour to complete the repair or replacement within no more than 15 days. During repair, only new spare parts may be installed in the product.

 

ENFORCEMENT OF WARRANTY CLAIMS

The Buyer may enforce a warranty claim by presenting the invoice or a copy of the invoice, and, where issued, the warranty certificate (Section 4 of Government Decree No. 151/2003 (IX.22.)). The Buyer may also enforce the warranty claim directly with the distributor or with the repair services indicated on the warranty certificate (Section 5 of Government Decree No. 151/2003 (IX.22.)).

In the event of replacement or repair of the product, or of a main component thereof, the limitation period for warranty and statutory guarantee rights shall recommence in respect of the replaced product or main component.

Cool4U Automotive Kft. shall arrange the transportation to and from the place of repair for products weighing more than 10 kg or products that cannot be transported as hand luggage on public transport. In all other cases, the transportation costs shall be borne by the Buyer.

WARRANTY LIABILITY OF COOL4U AUTOMOTIVE KFT.

The Buyer shall notify the Supplier of the defect without delay after discovering it. The Buyer shall be liable for any damage resulting from delay in such notification.

The Supplier shall be released from its warranty obligation if it proves that the cause of the defect arose after performance.

The conditions for enforcing a statutory warranty or guarantee claim are as follows:

• the product must have been installed and commissioned by a specialist workshop and in accordance with the vehicle manufacturer’s instructions;

• the product must have been used as intended, under normal road and operating conditions;

• the product must have been installed without modification in the vehicle specified by the manufacturer of the product;

• the defect must not have resulted from the natural wear and tear of the product;

• in the case of a warranty claim, the defect must be reported within the warranty period; in the case of a statutory guarantee claim, the defect must be reported within 2 months from the discovery of the defect.

Any defect in the product shall be reported at the place of purchase.

By making such notification, the Buyer initiates the assessment of the validity of the claim. In order to ensure that such assessment can be carried out professionally, the Buyer must provide the following:

• the defective product;

• a copy of the invoice evidencing the conclusion and date of the sale and purchase agreement, and thereby the commencement date of liability;

• the duly completed defect report form, containing the parameters required for identifying the product and the vehicle, as well as the purchase details;

• proof of installation and commissioning by an authorised service workshop, such as a copy of the invoice or repair job sheet;

• the warranty certificate, if the product was sold together with such certificate.

Following the notification, Cool4U Automotive Kft. shall inspect the product in order to determine the existence and cause of the defect. If Cool4U Automotive Kft. does not have the expertise and technical equipment required for a professional inspection, it shall entrust the inspection to the manufacturer of the product or to a specialist service provider designated by the manufacturer.

The validity of the claim shall be assessed on the basis of the circumstances of the purchase and installation or commissioning, as well as the existence and cause of the defect. If the inspection is carried out by the Supplier, the assessment period shall be 15 calendar days. If the inspection is carried out by a third party engaged by the Supplier, the assessment period shall be no more than 30 calendar days; however, in certain cases, the manufacturer of the component may specify a different deadline.

If the available information and expert opinion support the validity of the claim, the Supplier shall have the defective product repaired at its own expense. If repair is not possible or would result in disproportionate costs, the Supplier shall be obliged to replace the product. If replacement cannot be carried out, the Buyer may request a price reduction or withdraw from the contract/purchase.

If the warranty claim is unfounded and the inspection was not carried out by the Supplier, the costs of the inspection shall be borne by the Buyer.

ITEMS NOT COVERED BY THE WARRANTY

The warranty shall not cover:

• application software supplied with the product, which is provided by the manufacturer in addition to the basic driver software (service equipment database);
• calibrations other than the mandatory calibration required upon commissioning and during maintenance;
• the repair of defects resulting from failure to perform the regular inspections and maintenance prescribed by the manufacturer;
• the commissioning and maintenance of the device. At the customer’s request, Cool4U Automotive Kft. may undertake these services subject to a separate service fee.

GROUNDS FOR EXCLUSION FROM THE ENFORCEMENT OF WARRANTY CLAIMS

A warranty claim may not be enforced in the following cases:

• if the serial number of the device is incomplete, damaged or altered;
• improper use, or use of the product otherwise than in accordance with the instructions set out in the user manual;
• failure to carry out the maintenance mandatorily prescribed by the manufacturer;
• defects caused by corrosion, dirt, water or other liquid, or any other substance, or damage caused by violent external impact;
• commissioning, repair, modification or any other external intervention not carried out by an authorised service provider, where such authorised service is required by the manufacturer;
• defects resulting from an accident, mishap, disturbance, natural disaster, or any other cause beyond the control of the manufacturer and the Supplier.

The repair costs of a product that has failed due to any of the above reasons shall be borne by the Buyer even within the warranty period.

In order to avoid improper use, an online Hungarian-language user manual is provided for the product. We request that you fully comply with the provisions of the user manual in your own interest, as no warranty shall be provided for the device in the event of defects resulting from use contrary to the instructions therein or from improper handling. The user manual can be downloaded from: https://autoklima-webshop.hu/letoltesek

PROCEDURE IN THE EVENT OF A DISPUTE

During the warranty period, the Supplier shall be released from liability only if it proves that the cause of the defect arose after performance.

The Supplier shall be obliged to draw up a record of the Buyer’s complaint and provide a copy thereof to the Buyer. If the manner of settling the complaint differs from the Buyer’s claim, the reasons for this must be stated in the record. If, at the time the claim is reported, the Supplier is unable to state whether the Buyer’s claim can be fulfilled, the Supplier shall notify the Buyer of its position within three working days at the latest.

If special expertise is required to determine the existence, nature or time of occurrence of the defect, the Buyer may request an expert opinion from the designated quality inspection organisations. In order to enable the expert opinion to be prepared, the Supplier shall be subject to an enhanced duty of cooperation. For this purpose, the Supplier shall promptly provide the Buyer with a written statement of its position concerning the nature of the defect and the possible causes of its occurrence.

In the event of any further dispute, the Buyer may apply to the local Conciliation Body and to the competent Municipal Court. (https://mkik.hu/a-bekelteto-testuletek-teruleti-honlapjai)

Annex No. 1

EVAPORATORS

EXPANSION VALVES

TENSIONER PULLEYS

HEATER CORES

TEMPERATURE SENSORS

INTERCOOLERS

COMPRESSOR PARTS

COMPRESSORS

CONDENSERS

LOKRINGS

SOLENOID VALVES

PRESSURE SWITCHES

OIL COOLERS

POLLEN FILTERS

FILTER DRIERS

TOOLS AND MACHINES

THERMOSTATS

RETROFIT INSTALLATION

FANS

WATER VALVES AND VACUUM PRODUCTS

RADIATORS

AUXILIARY HEATERS

MARINE EQUIPMENT

FLUID RESERVOIRS

 

INFORMATION FOR CONSUMERS ON WARRANTY RIGHTS

The warranty obligation under Government Decree No. 151/2003 applies to new durable consumer goods specified in Annex 1 to IM Decree No. 10/2024, provided that their sales price reaches HUF 10,000.

The warranty period shall be:
a) two years where the sales price reaches HUF 10,000 but does not exceed HUF 250,000;
b) three years where the sales price exceeds HUF 250,000.

Failure to observe these time limits shall result in forfeiture of rights.

The warranty period shall commence on the date on which the consumer goods are delivered to the consumer, or, if commissioning is carried out by the Service Provider, its authorised representative, or another person authorised to carry out commissioning, on the date of commissioning.

The following shall qualify as a consumer:

• a consumer within the meaning of the Civil Code; or
• a micro, small or medium-sized enterprise acting outside the scope of its profession, independent occupation or business activity.

If the consumer has the consumer goods commissioned more than six months after delivery, the commencement date of the warranty period shall be the date of delivery of the consumer goods. The consumer may, at their discretion, report their claim for repair directly at the registered office of the Service Provider, at any of its premises or branches, or at the repair service indicated by the undertaking on the warranty certificate.

Rights arising from the warranty may be enforced by presenting the warranty certificate. The Service Provider shall not be obliged to issue a warranty certificate if the price of the consumer goods does not exceed HUF 100,000. In such case, or if the warranty certificate has not been handed over to the consumer, rights arising from the warranty may be enforced by presenting the document evidencing payment of the purchase price.

A defect shall not be covered by the warranty if the cause of the defect occurred after the product had been delivered to the consumer, including, for example, where the defect was caused by:

• improper commissioning, except where commissioning was carried out by the undertaking or its authorised representative, or where improper commissioning is attributable to an error in the user and operating manual;
• use contrary to the intended purpose, or failure to observe the provisions of the user and operating manual;
• improper storage, improper handling, or damage;
• force majeure or natural disaster.

In the case of a defect covered by the warranty, the consumer may:

• primarily, at their discretion, demand repair or replacement, unless fulfilling the chosen warranty claim is impossible, or unless it would result in disproportionate additional costs for the undertaking compared with the fulfilment of the other warranty claim, taking into account the value represented by the service in defect-free condition, the gravity of the breach of contract, and the inconvenience caused to the consumer by the fulfilment of the warranty claim;
• if the undertaking has not undertaken repair or replacement, or is unable to fulfil this obligation within an appropriate time limit while safeguarding the consumer’s interests, or if the consumer’s interest in repair or replacement has ceased, the consumer may, at their discretion, request a proportionate reduction of the purchase price or withdraw from the contract. Withdrawal shall not be permitted on the grounds of a minor defect.

The consumer may switch from the chosen right to another. The consumer shall be obliged to reimburse the undertaking for any costs caused by such switch, unless the switch was caused by the undertaking or was otherwise justified.

If, due to a defect in the consumer goods, the consumer asserts a replacement claim within three working days from the date of purchase or commissioning, the Service Provider may not invoke disproportionate additional costs within the meaning of Section 6:159 (2) a) of the Civil Code, and shall be obliged to replace the consumer goods within eight days, provided that the defect prevents use in accordance with the intended purpose. If replacement of the consumer goods is not possible, the undertaking shall immediately refund to the consumer the purchase price indicated on the warranty certificate or, in the absence thereof, on the document presented by the consumer evidencing payment of the purchase price of the consumer goods, namely the invoice or receipt issued pursuant to the Act on Value Added Tax.

Pursuant to Section 5 of NGM Decree No. 19/2014 (IV.29.) on the procedural rules for handling warranty and guarantee claims relating to goods sold under contracts between consumers and undertakings, the Service Provider shall endeavour to carry out repair or replacement within no more than 15 days. If the duration of repair or replacement exceeds 15 days, the Service Provider shall inform the consumer of the expected duration of the repair or replacement. Such information shall be provided electronically, subject to the consumer’s prior consent, or by any other means suitable for confirming receipt by the consumer.

If, during the warranty period and in the event of a defect in the consumer goods, the undertaking establishes that the consumer goods cannot be repaired, the undertaking shall, unless otherwise instructed by the consumer, replace the consumer goods within eight days. If replacement of the consumer goods is not possible, the undertaking shall refund to the consumer, within eight days, the purchase price indicated on the warranty certificate or, in the absence thereof, on the document presented by the consumer evidencing payment of the purchase price of the consumer goods, namely the invoice or receipt issued pursuant to the Act on Value Added Tax.

If, during the warranty period, the consumer goods fail again after having been repaired three times, the undertaking shall, unless otherwise instructed by the consumer, replace the consumer goods within eight days. If replacement of the consumer goods is not possible, the undertaking shall refund to the consumer, within eight days, the purchase price indicated on the warranty certificate or, in the absence thereof, on the document presented by the consumer evidencing payment of the purchase price of the consumer goods, namely the invoice or receipt issued pursuant to the Act on Value Added Tax.

If the consumer goods are not repaired by the thirtieth day following notification of the warranty claim to the undertaking, the undertaking shall, unless otherwise instructed by the consumer, replace the consumer goods within eight days after the unsuccessful expiry of the thirty-day period. If replacement of the consumer goods is not possible, the undertaking shall refund to the consumer, within eight days after the unsuccessful expiry of the thirty-day repair period, the purchase price indicated on the warranty certificate or, in the absence thereof, on the document presented by the consumer evidencing payment of the purchase price of the consumer goods, namely the invoice or receipt issued pursuant to the Act on Value Added Tax.

The costs related to the fulfilment of the warranty obligation shall be borne by the undertaking. Products with fixed connections, products weighing more than 10 kg, or products that cannot be transported as hand luggage on public transport, with the exception of vehicles, shall be repaired at the place of operation. If the repair cannot be carried out at the place of operation, the distributor shall arrange for dismantling and reinstallation, as well as transportation to and from the place of repair.

The warranty shall not affect the consumer’s rights arising from statutory provisions, including in particular the consumer’s rights relating to warranty for defects, product warranty, and claims for damages.

In the event of a consumer dispute, the consumer may also initiate proceedings before the conciliation body operating alongside the county or Budapest chambers of commerce and industry: https://mkik.hu/a-bekelteto-testuletek-teruleti-honlapjai

Special requirements, such as periodic inspections, may be imposed on the consumer in order to ensure the proper commissioning or operation of the consumer goods, provided that proper commissioning or operation cannot be ensured otherwise and that compliance with such requirement does not impose a disproportionate burden on the consumer.

Please note that the Consumer may enforce, in parallel and simultaneously, a warranty claim for defects and a mandatory warranty claim, as well as a product warranty claim and a mandatory warranty claim, in respect of the same defect. However, if the Consumer has once successfully enforced a claim arising from defective performance in respect of a specific defect, for example where the undertaking has replaced the product, the Consumer may no longer assert another claim on a different legal basis in respect of the same defect.

When a quality complaint is reported, the undertaking shall, pursuant to Section 4 of NGM Decree No. 19/2014 (IV.29.) on the procedural rules for handling warranty and guarantee claims relating to goods sold under contracts between consumers and undertakings, hereinafter referred to as the NGM Decree, draw up a record with the content specified therein and shall make a copy thereof available to the consumer without delay and in a verifiable manner.

When accepting the product for repair, the undertaking or the repair service shall provide an acknowledgement of receipt in accordance with Section 6 of the NGM Decree.